Faqs

Tata Sky profile

Who are the promoters of Tata Sky?
Tata Sky is a joint venture between the TATA Group and STAR.

When was the service launched?
Tata Sky satellite television service was launched on 8th August, 2006.

General

1. Tata Sky uplinks all channels from broadcasters to its satellite (INSAT 4A).
2. The satellite sends these channels in digital format to the minidish fixed outside your home.
3. The minidish relays the channels to the digicomp which decodes the channels and sends them to your television, giving you an unparalleled television viewing experience with DVD quality picture and CD quality sound.

Click here for a demo

How is Tata Sky different from analog cable?
Unlike analog cable, you will be able to watch all television channels on Tata Sky in DVD quality picture and CD quality sound.

Does the service get affected by rains?
A few minutes of outage might occur during rains. This phenomenon is called RAIN OUTAGE and occurs in DTH platforms across the world. It will result in your television losing reception for some time. We have tried to cut down this time so it might happen only for one or two minutes in a year. This too is automatically detected and gets corrected by itself.

Tata Sky satellite television service

What is Tata Sky HD?
Tata Sky HD, the latest digital revolution from Tata Sky will give you the experience of a cinema right at your home. With the Tata Sky HD service you can enjoy 5.1 Surround Sound, 1080i resolution and 16:9 Aspect ratio that allows you to view incredibly vivid colours and images up to 5 times sharper than what you can view today. Click here to know more.

What does Tata Sky offer?
Tata Sky offers over 190 channels and services, designed to suit the varying needs of our subscribers. The packages include a wide array of television channels in DVD quality picture and CD quality sound and a host of new-age interactive services (Actve English, Actve Mall, Actve Cooking, Actve Wizkids, Actve Learning, Actve Stories, Actve Games, Actve STAR News, Actve Darshan, Actve Doordarshan). Showcase can be ordered with any of the Popular packages.

What are the different packages available on Tata Sky?
Choose from eight Popular packages, designed to offer you maximum choice.
»  Annual Mega Pack: Rs 5,500 annually
»  Semi Annual Mega Pack: Rs 3,000 for 6 months
»  Super Hit Pack: Rs 1,600 per annually or semi-annually Rs 800 or Rs 160 per month
»  Super Value Pack: Rs 2,200 per annually or semi-annually Rs 1,100 or Rs 200 per month
    (This package is also available as the Super Value Kids Special Pack: Rs 2,475 per annually or semi-annually Rs 1,250 or
    Rs 225 per month, excluding a few kids channels & services such as - CBeebies, Actve Wizkids, Actve Stories & Actve Learning.
    & This package is also available as the Super Value English Special Pack: Rs 225 per month,, including Actve English)
»  Super Saver Pack: Rs 3,025 per annually or semi-annually Rs 1,550 or Rs 275 per month
»  South Starter Pack: Rs 1,250 per annually or semi-annually Rs 625 or Rs 125 per month
»  South Value Pack: Rs 2,000 per annually or semi-annually Rs 1,000 or Rs 200 per month
»  South Saver Pack: Rs 2,600 per annually or semi-annually Rs 1,300 or Rs 260 per month
»  South Jumbo Pack: Rs 3,410 per annually or semi-annually Rs 1,760 or Rs 310 per month

Tata Sky also offers Optional packages* in addition to the Popular packages. Choose from
»  Cosmo Pack: Rs 45 per month or Rs 450 per annum
»  Fun Learning Pack: Rs 30 per month or Rs 300 per annum
»  Lifestyle Gold Pack: Rs 45 per month or Rs 450 per annum
»  Lifestyle Bronze Pack: Rs 15 per month or Rs 150 per annum
»  Sports Gold Pack: Rs 40 per month
»  Sports Platinum Pack: Rs 65 per month
»  ESPN & STAR Sports Pack: Rs 40 per month
»  Sports Bonanza Pack: Rs 1,350 per annum
»  Marathi Pack: Rs 20 per month, Rs 200 annum
»  HD Gold Pack: Rs 30 per month
»  Download Bonanza: Rs 49 per month
»  À La Carte Channels: Actve English - (Rs 30 per month or Rs 300 per annum), Ten Sports - Rs 20 per month,
    STAR Cricket - Rs 25 per month, Topper - (Rs 45 per month or 450 per annum), Zee Telugu - Rs 10 per month,
    Zee Kannada - Rs 10 per month, 24 Ghante - Rs 10 per month

Prices of the packages mentioned above are inclusive of all taxes.
To view a complete listing of the channels in each package click here.

*applicable for select packages only
#Education Gold Pack is now called the Fun Learning Pack.

Will I get all my favourite channels on Tata Sky?
Depending on the channel package you select, you can get popular television channels including STAR, Sony, Zee, SUN, HBO, Cartoon Network, Discovery, Disney Channel, MTV, NDTV, ESPN, STAR Sports, National Geographic Channel, Zoom, 9X, UTV Bindaas, UTV Movies and many more. Click here to view channel packages.

Are there any regional channels?
Keeping in mind our diverse audiences, we have several regional channels covering Tamil, Malayalam, Telugu, Kannada, Oriya, Bengali, Punjabi, Gujarati, Marathi and many more languages. SUN channels are also available on Tata Sky as a part of the South Starter Pack, the South Value Pack and the South Jumbo Pack. To view a complete listing of the channels in each package click here.

How do I subscribe to SUN channels?
SUN channels are available as a part of the South Starter Pack, the South Value Pack and the South Jumbo Pack. To view a complete listing of the channels in each package click here. To subscribe to any of the above packages, call the Tata Sky helpline.

What is Tata Sky's SMS number?
Our SMS number is 56633. You can SMS only from your Registered Mobile Number (RMN). To register, send RMN <space> <your 10-digit subscriber ID> to 56633 from your mobile phone.

How do I find my subscriber ID?
Press the ‘home’ button on your remote and your subscriber ID will get displayed on the screen.

What services are available through SMS?
You can recharge your account, order a movie on Showcase, check your account balance and add a package, by sending us an SMS from your Registered Mobile Number (RMN). To avail of our services, SMS the following to 56633:

SMS services for subscribers

• To recharge: RC <space> <16-digit recharge PIN>
• To order a movie on Showcase: SC <space> <event code>
• To get account balance and due date: BD
• To subscribe to Optional packages: ADD <space> <Package code>

 SMS services for prospective customers

• To buy Tata Sky: BUY
• To locate dealer: DL <space> <pincode>

Remember, you can use our SMS services only through an RMN, so register your mobile number with us today.

What interactive services does Tata Sky offer?
Tata Sky offers many new-age interactive services: Actve English, Actve Mall, Actve Cooking, Actve Wizkids, Actve Learning, Actve Stories, Actve Games, Actve STAR News, Actve Darshan and Actve Doordarshan. Showcase can be ordered with any of the Popular packages.

What is Actve English?
Actve English service will help housewives improve their English conversational skills, vocabulary and pronunciation from the comfort of their homes, at a time most convenient to them. With Actve English, they can learn how to converse confidently in English in day to day situations like PTA meetings, malls, banks etc. and many more. The medium of instruction for this service is Hindi. Lessons learnt through the week can be revised on weekends. The content for this service is provided by British Council.
Click here to know more about Actve English.

What is Actve Mall?
Actve Mall is an interactive service with which you can buy electronic appliances, household goods and even mobile ringtones and wallpapers at the press of a button. You can shop from the comfort of your home at a time most convenient to you and also avail of attractive prices on all products.
Click here to know more about Actve Mall.

What is Actve Wizkids?
Designed specifically for preschoolers, Actve Wizkids is a television based service that aims to continue a child’s learning process at home through a host of fun learning games, rhymes and art & craft activities.
Click here to know more about Actve Wizkids.

What is Actve Learning?
A quiz based educational service covering Maths, GK and Science for children in the age group of 7-11 years. The content for this service is provided by 24x7guru.com
Click here to know more about Actve Learning.

What are Zeetos?
Zeetos are reward points that you can accumulate by answering/participating in certain select activities on the Fun Learning Pack. So you keep participating & collecting zeetos, which you can then exchange for free toys.

You may go to Actve Wizkids, Actve Stories or Actve Learning & play games, take quizzes, read stories. Then answer specific questions/play specific games carrying the Zeetos icon, which will help you earn Zeetos (points). These Zeetos can be exchanged to get a toy free of cost.

Click here to know more about Zeetos

What is Actve Stories?
A television based story book that children can read and listen to at their own pace. The service features new stories in English and Hindi everyday from the likes of Panchatantra, Jataka tales and Hitopadesh.
Click here to know more about Actve Stories.

What is the multiple language story feature on Actve Stories?
You will now be able to listen to your favourite stories in six languages - English, Hindi, Tamil, Telugu, Bengali and Marathi.

What is Actve Cooking?
On Actve Cooking you can get your favourite recipe when you want at the press of a button. The service features four new and easy-to-cook recipes daily, from master chefs across the country along with handy kitchen tips.

To go to Actve Cooking, press the Actve button on your Tata Sky remote and select Actve Cooking. Alternatively, go to NDTV Good Times (channel no. 219) and press the red button.

Click here to know more about Actve Cooking.

What is Actve Games?
Actve Games is a range of interactive games for all ages. These games can be played on your television with the help of the Tata Sky remote. The games are refreshed periodically.
Click here to know more about Actve Games.

What is Actve STAR News?
Actve STAR News is a new-age interactive service which puts you in control of how and when you want to watch the news. The service presents you with four screens on a single window, enabling you to go directly to Headlines, Top Stories or Features.
Click here to know more about Actve STAR News.

What is Actve Darshan?
Get 24x7 darshan of the following temples on your TV: Shirdi Sai Baba, Mumbai’s SiddhiVinayak, ISKCON and Kashi Vishwanath. This new service is brought to you in partnership with STAR News.
Click here to know more about Actve Darshan.

What is Showcase?
Watch the latest blockbusters from the comfort of your home on Tata Sky’s pay-per-view service, Showcase. All movies come with just a single ad-break and in original print. The movies can be ordered once and enjoyed multiple times through the day.

Can I regulate what my children watch on television?
Yes. You can regulate what your children watch with Tata Sky‘s parental control feature. This unique feature allows you to lock movies based on parental ratings or even an entire channel. To do this, press ‘organiser’ button on your remote and select parental control.

What is guide?
With the guide you can find out what’s playing on any channel up to 4 days in advance. You can also set reminders for up to 50 programmes you wish to watch and get synopses of the programmes.

What other special features does Tata Sky offer?
Reminder
This feature allows you to set a reminder for your favourite programmes up to 4 days in advance, ensuring you never miss a beat of your favourite show again.

Favourites
You can set up to 20 channels in the order of your preference as a part of your favourites list.

Search & Scan Banner
This feature allows you to find out what’s playing on another channel without changing the channel you are watching.

The banner appears at the base of the television screen without interfering with what you are watching and disappears automatically after giving you the schedule of programmes across all channels.

Customer service

Hardware and recharge options

1. Recharge through credit card or net banking account
   Use your credit card to make payments by calling the Tata Sky helpline and choosing the ‘recharge through credit card’ option. You can also use your credit card/net banking account to recharge your Tata Sky account online through a secure payment gateway. Go to My Tata Sky on www.tatasky.com then choose Account Recharge in the main menu and select the credit card/net banking payment option. If you recharge online, you will not require a recharge PIN, your Tata Sky account will be credited directly.



2. Voucher recharge
   Purchase a recharge voucher of the desired denomination from any Tata Sky dealer. Scratch the back of the voucher to view the 16-digit recharge PIN. To recharge your account choose any of the options below:


    Go to My Tata Sky on www.tatasky.com, choose Account Recharge in the main menu and select the Voucher Recharge option

OR

    Send RC <16-digit recharge PIN> to 56633 from your Registered Mobile Number (RMN) To register your mobile number, send
        RMN to 56633 from your mobile phone.

OR

    Call the Tata Sky helpline and provide your recharge PIN

OR

    Tata Sky recharge voucher is available at select CSD unit run canteens.


3. Auto Debit Facility



4. Cheque Payment Facility
   

What is mobile recharge?
Tata Sky account can be recharged using state-of-the-art mobile technology. Powered by ATOM technologies, this is a convenient way to top-up your Tata Sky account, make insurance payments and shop. A Tata Sky subscriber can avail of this facility by linking his credit card/debit card to the mobile application.

How does mobile recharge work?
Once the application is downloaded successfully on your mobile, you need to register and get yourself a Customer ID & a PIN. For self-help screens, click here.

Where can I get help for mobile recharge, should I need any?
Simply call 022-26846688 anytime between 9.30 am to 6.30 pm for any help you may need in either downloading or registering or using this application.

1. Multiroom subscription
   - One digicomp per television
   - Can watch different channels on different televisions at any given time
   - Subscription charges for the 1^st digicomp applicable as per the package
   - Avail of the same package on the 2^nd, 3^rd and 4^th digicomp for only Rs 150 per month, per digicomp (inclusive of all taxes)
   - 50% waiver on installation charges for the 2^nd, 3^rd and 4^th digicomp

Installation Free Offer, click here


2. Digilink
   - Need only one digicomp per two televisions
   - Have to watch the same channel on both televisions at any given time
   - Additional hardware (digilink) to be purchased
   - Subscription charges for the 1^st television applicable as per the package selected
   - No additional subscription charges for the 2^nd television
   - No additional charges on installing the digilink, provided the digilink is installed with the primary connection

Do you have a solution for multi-storeyed buildings?
Residents of a multi-storeyed building, getting a Tata Sky connection, are required to get society permissions prior to their purchase.

Tata Sky also offers a Multi Dwelling Unit (MDU) solution for multi-storeyed buildings, with the option of using a single minidish for the entire building. Individual homes still need to have their own digicomps and maintain individual subscription accounts with Tata Sky.

If I relocate, what happens to my connection?
You can take your Tata Sky digicomp with you to any place in India. Call our helpline to find out more about our relocation policy.

What is non-standard or premium installation?
Tata Sky’s standard installation is with 12 metre cable length. Any installation that calls for an increase in the length of the cable or any form of internal cabling, special mounting or RF connection to additional televisions, would be categorized under non-standard or premium installation. Please speak to the Tata Sky associate for more information on this before your purchase.

What is ASC?
ASC stands for Annual Service Commitment - a special service offered to Tata Sky subscribers to have their digicomp serviced after the base warranty period is over.

How does a subscriber avail of the ASC?
The subscriber needs to call the helpline and request for ASC enrolment. A Tata Sky engineer will then visit the subscriber's home to carry out a technical inspection of the equipment, post which he will get the ASC form duly filled and signed by the subscriber.

What is covered under the ASC & what is the validity of the ASC?
The Tata Sky digicomp will be covered under the ASC. This ASC will not cover the Remote and/or any willful physical damage of the digicomp or installation material, any form of substitution or replacement that has been done, any defacement of the serial number on the digicomp, any voltage fluctuations or rat bites or neglect on account of improper use.

Actve Learning powered by Britannica

1. The quizzes cover a variety of subjects like History, Literature, Geography, Music, Biology, Science, Words, Mathematics and more
2. Daily, there will be 3 quizzes. Each quiz will focus on a specific subject. Each quiz will have 10 questions. Total of 30 new questions daily.
3. On selection of an answer, in most cases the subscriber may be presented with additional information for some of the answers
4. A score card will be displayed at the end of each quiz

1. This Day in History features records of events that took place on the same calendar date in the past.
2. Did You Know features a GK question and answer daily.